HAKUMATAJapanese Pet Wellness

Authenticity & Official Channels

HAKUMATA 正品说明与官方渠道

This page explains how customers can identify official HAKUMATA products and official or authorized purchasing channels.

本页面用于说明 HAKUMATA 正品识别方式、官方渠道及授权线上店铺信息。

Official Statement

Please purchase through official or authorized channels.

English

HAKUMATA products may be sold through different official or authorized online channels. Different channels may carry different product versions, including Japan imported versions, Japan-made products and China domestic daily care products.

Customers should check the product name, product version, specification, package information and store information before purchase. If a store is not listed on this page or the HAKUMATA Where to Buy page, customers should verify carefully before placing an order.

中文

HAKUMATA 产品可能通过不同官方或授权线上渠道销售。不同渠道可能对应不同产品版本， 包括日本进口版、日本制造产品以及中国国内日常护理版本。

消费者购买前应核对产品名称、产品版本、规格、包装信息和店铺信息。如果某个店铺未列入本页面或 HAKUMATA Where to Buy 页面，建议消费者谨慎核实后再下单。

How to Identify Official HAKUMATA Products

Four basic checks before purchase.

Check the official website

查看官网官方渠道

Customers should confirm whether a store is listed on the HAKUMATA official website before purchase.

消费者购买前应查看该店铺是否列入 HAKUMATA 官网官方渠道。

Check product version and specification

核对产品版本和规格

Different HAKUMATA product versions may have different specifications, formulas, packaging and sales channels.

不同 HAKUMATA 产品版本可能在规格、配方方向、包装和销售渠道上有所不同。

Check package and product page information

核对包装与产品页面信息

Customers should compare the product name, version, origin and specification with the product page and package information.

消费者应核对产品名称、版本、产地和规格是否与产品页面及包装信息一致。

Contact HAKUMATA when unsure

无法确认时联系 HAKUMATA

If customers are unsure whether a product or store is official, they can contact HAKUMATA through the official email.

如果消费者无法确认产品或店铺是否为官方渠道，可以通过官网邮箱联系 HAKUMATA。